Terms of Service

These terms apply to the Shopper's Mate marketing website and to any general information about Shopper's Mate and the Reward's Mate customer experience presented here. Shopper's Mate is an MVP in development. It is not a live commercial service available to sign up for on this website. By using this site you agree to these terms.

1. Information may change

General information on this site, including product descriptions, screens, feature lists, planned rewards mechanics and pricing, is provided in good faith to describe the current plan for the product. It may be updated, clarified or corrected at any time without notice as the product develops.

2. Illustrative previews

Screens, mockups, dashboards and customer-app previews on this site are illustrative product previews. They may not match the final product. They should not be relied on as a description of a working feature, a live store, a real retailer or a specific customer outcome.

3. Features and pricing may change

Feature scope, workflow behaviour and the public commercial model described here may be updated as the product develops. The current public commercial model and any pilot-specific commercial terms may be updated before a retailer agreement is signed. The signed retailer agreement governs the final arrangement for that retailer.

4. Pilot is governed by a separate agreement

Participation in the Brisbane retailer pilot is governed by a separate written retailer agreement between the retailer and Shopper's Mate. That agreement, not this website, sets out the final pilot pricing, term, hardware inclusions, data handling addendum, support arrangements and any conditions that apply to the retailer.

5. Your Reward's Mate balance

A customer's Reward's Mate points collect in one universal balance that is intended to work the same way across every participating store, rather than a separate balance per retailer. Points and rewards under the planned Reward's Mate network are a loyalty benefit only. They have no cash value, cannot be exchanged for cash and cannot be transferred between customer accounts. Standard Reward's Mate points do not routinely expire while the customer account and programme remain active, subject to the programme terms.

6. Eligible sales, points and fees

The 1.25% is based on net eligible sales excluding GST, whether or not a Reward's Mate member scans. A customer scan determines reward eligibility, not whether the retailer fee applies. Eligible customers currently earn points at 1% of eligible GST-exclusive customer-paid spend, and eligible whole points can cover up to 30% of an eligible transaction.

Net eligible sales generally include:

• Eligible product and service value
• Final value after discounts
• Identified and anonymous eligible sales
• GST-exclusive value

Net eligible sales exclude:

• Gift cards
• Tobacco products
• Tips
• Delivery fees and delivery services
• Refunded transactions
• Voided transactions
• Reversed transactions
• The portion paid using Reward's Mate points

7. Campaign and bonus rewards

Participating retailers may fund their own bonus point campaigns above the standard network earn rate, and Shopper's Mate may occasionally approve capped network-funded campaigns from a separate marketing budget. Bonus points from either source are added to the customer's one universal balance. Campaigns may have start and end dates and clearly displayed conditions, and are not guaranteed to recur.

8. Refunds

Refunds return value to the original payment sources. Card or cash payments are returned through the retailer, while redeemed Reward's Mate points are restored to the member's balance. Points earned on a refunded purchase may be reversed from the customer's universal balance.

9. Availability depends on participating retailers

Whether a customer can earn or use rewards at a particular store depends on whether that retailer is a participating Shopper's Mate retailer at the time of the transaction, and whether the retailer's workflow, offer and eligibility rules apply to that transaction.

10. If a retailer leaves the network

If a participating retailer stops taking part in the Reward's Mate network, points already added to a customer's universal balance are not cancelled solely because that retailer has left. From the date a retailer leaves, its sales will simply stop earning new points and it will stop accepting redemptions. Shopper's Mate intends to maintain liquid reserves equal to at least 30% of outstanding redeemable points liability, subject to higher requirements based on expected redemption activity, unsettled retailer payments, fraud exposure and operational risk.

11. Misuse of points, QR codes or accounts

Reward's Mate accounts, QR codes and points are personal to the member they are issued to. You must not share, sell, transfer or attempt to manipulate points, campaigns, polls or redemptions. Shopper's Mate may suspend an account, reverse points or decline a redemption where it reasonably suspects fraud, abuse or a breach of these terms.

12. No guarantee of revenue or results

Any references to retailer outcomes, repeat visits, campaign uplift, ROI, revenue, margin, dead-stock reduction or similar are illustrative planning outcomes only. They are not a guarantee of performance for any retailer. Actual results depend on the store, its customers, its execution and many other factors.

13. Changes to the rewards programme

Reward's Mate programme rules, including the earn rate, redemption cap, eligible sales definition, fee basis and reserve policy, may change prospectively with reasonable notice to members. A programme change will not retroactively cancel points already validly earned under the rules in force at the time of the original purchase.

14. Intellectual property

The Shopper's Mate and Reward's Mate names, branding, product screens, illustrations, copy and site design are owned by Shopper's Mate or its licensors. You may share links to public pages. You must not copy, republish or misrepresent site content as your own product or service.

15. Acceptable use

You agree not to use this site to attempt to interfere with its operation, submit false pilot applications on behalf of businesses without authority, scrape content in a way that impacts availability, or misuse any contact channel for spam, abuse or unlawful activity.

16. Privacy and security

Handling of personal information collected through this site is described in the Privacy Policy. Our current security principles are described on the Security page.

17. Contact

Questions about these terms: hello@shoppersmate.com.au. Shopper's Mate is based in Brisbane, Australia.