Shopper's Mate helps retailers process sales, reward customers and understand what is happening inside their business. RewardsMate gives customers a simple way to earn points, boost offers, view receipts and discover personalised local deals.
Built for retailers, restaurants, cafes, grocery stores, convenience stores and local businesses.
End-to-end flow
Shopper's Mate powers the retailer side. RewardsMate powers the customer side. Together, they create a connected checkout, loyalty, analytics and offer experience.
Shopper's Mate gives retailers the tools to process sales, manage products, reward customers, view analytics, track stock, launch offers and understand customer behaviour from one simple dashboard.
RewardsMate is the free customer app that works like a digital rewards card. Customers can scan, earn points, boost offers, view purchase history, keep receipts and discover personalised deals from participating stores.
Customers do not pay to use RewardsMate. Retailers pay for Shopper's Mate as a business growth platform.
Shopper's Mate gives retailers a smarter checkout workflow while automatically turning transactions into customer, stock and campaign insights.
We help set up your Shopper's Mate account, product catalogue, staff access, loyalty settings, and RewardsMate connection. Pilot retailers can use a compatible existing device, or add optional hardware if needed.
Staff add products to the cart, apply discounts or offers where relevant and complete the sale while the customer pays using the retailer's existing EFTPOS or payment terminal.
The customer scans their RewardsMate QR code or provides their customer details. Shopper's Mate links the transaction to the customer profile.
Customers earn points and can redeem eligible rewards. The reward rules stay simple and consistent, while the retailer controls campaign budgets and offers.
Every transaction updates the dashboard, customer purchase history, loyalty activity, product performance and stock movement.
Retailers can view customer buying patterns, average basket size, dead-stock alerts, upcoming customer wave predictions, promotional item suggestions and campaign performance reports.
Want to see Shopper's Mate in action?
Book a DemoRewardsMate gives customers a simple rewards card experience, similar to the loyalty programs they already understand, but designed for local participating retailers.
Customers join RewardsMate for free and receive a digital rewards card with a QR code.
Customers visit a POSmate-powered retailer, restaurant, cafe or local business.
At checkout, customers scan their RewardsMate QR code so the purchase can be linked to their rewards profile.
Customers earn points, receive a digital receipt and can view their purchase history inside the RewardsMate app.
Customers can boost available offers, discover personalised deals and return to participating stores to redeem rewards.
RewardsMate is free for customers. They can earn points, boost offers, view receipts and discover local deals without paying a subscription.
A normal checkout becomes a loyalty, receipt, analytics and customer insight moment.
Staff select products or scan items through POSmate.
Customer scans RewardsMate QR code or provides phone or email if needed.
Shopper's Mate checks available offers, boosted deals, reward eligibility and points balance.
For the MVP, payment happens through the retailer's existing EFTPOS or payment terminal.
Shopper's Mate records the sale, basket items, customer ID, points activity, offer usage and receipt.
Customer points, reward progress and purchase history update inside RewardsMate.
Inventory and product movement are updated for reporting and stock analytics.
The retailer dashboard updates with sales, customer, campaign and stock insights.
Shopper's Mate does not need to replace the retailer's payment terminal in the MVP. It works alongside existing EFTPOS while managing POS records, loyalty, receipts, stock and insights.
Shopper's Mate turns everyday sales into practical insights that help retailers understand customers, manage stock and run better promotions.
Understand who is shopping, how often they return, what they buy, what offers they engage with and how much they spend on average.
See which products are moving, which items are slow, what may need to be reordered and which products could benefit from a promotion.
Track how offers perform and understand which campaigns actually bring customers back or increase basket size.
The goal is not just to show reports. The goal is to help retailers take action.
Inside the RewardsMate app, customers can discover participating retailers, view available offers, boost deals and receive personalised recommendations.
Retailers can show offers to nearby and existing customers inside RewardsMate. This helps them bring customers back, promote slow-moving items and create more targeted campaigns.
Customers can browse participating stores, boost offers, track points and view past purchases. The experience should feel simple, familiar and useful, like a modern digital rewards card.
Marketplace flow
Shopper's Mate and RewardsMate are designed around clear consent, secure access and responsible use of customer data.
Customers should understand how their purchase and rewards data is used to provide receipts, points, offers and personalised recommendations.
Retailers can access insights for their own store while customer data is handled carefully and securely.
Role-based access helps retailers control what staff, managers and owners can view or change.
Insights should help retailers improve offers, stock and service without unfair or intrusive targeting.
Shopper's Mate uses first-party transaction and loyalty data to create useful business insights. The platform should follow Australian privacy expectations, consent principles and secure data handling practices.
Shopper's Mate helps retailers reward customers, understand buying behaviour, improve stock decisions and run smarter campaigns, while RewardsMate gives customers a simple way to earn points and discover local deals.
Shopper's Mate is currently onboarding early retailers for pilot and launch partnerships.