Shopper's Mate is the iPad checkout for independent retailers. Reward's Mate is the connected customer experience. Together they turn a normal sale into a shared network reward, a digital receipt and a clear view of store activity.
Being prepared for an initial Brisbane retailer pilot with a small group of independent stores.
Shopper's Mate powers the retailer side. Reward's Mate powers the customer side. They share one ledger, so a scan at checkout becomes a reward, a receipt and a piece of retailer visibility in the same moment.
An iPad checkout tuned for independent stores. Ring up a sale, scan a Reward's Mate customer, apply an eligible reward and record the transaction, all in one workflow.
A free customer experience with one universal Reward's Mate balance across participating stores. Customers scan at checkout, earn network points, keep receipts and view their activity from one place.
One operating view for the retailer workflow
Checkout, catalogue, customer scanning, rewards, digital receipts, inventory signals and retailer reporting stay connected through one Shopper's Mate operating system, so a single sale can update more than the till total.
Illustrative product visual. Pilot reporting remains focused on basic sales, rewards and stock visibility.
The retailer operating system is not a set of separate tools. Each sale can touch checkout, catalogue, customer identity, rewards, receipts, stock signals and reporting from the same recorded transaction.
Build baskets, adjust quantities and keep the till recoverable if a sale is interrupted.
Find items by barcode, search or category so staff can ring up quickly without hunting.
Scan a Reward's Mate QR at the till, or complete the sale anonymously when no member is present.
Check eligible network points, apply a reward where allowed and write the outcome once.
Issue a clear digital receipt for member-scanned sales and keep the sale trail readable.
Basic stock movement from sales, plus early dead-stock flags for items that are not moving.
See sales, member-scanned share, applied rewards and what needs attention that day.
Confirm totals on the iPad, then take payment on the store's existing EFTPOS or cash workflow.
The base Reward's Mate customer experience is planned to remain free. Retailers pay $350 per store, per month, plus 1.25% of net eligible sales excluding GST. The 1.25% is based on net eligible sales excluding GST, whether or not a Reward's Mate member scans. A customer scan determines reward eligibility, not whether the retailer fee applies.
Reward's Mate is being built as a shared rewards network rather than a wallet of store-specific balances. A customer earns and redeems eligible network points once, and those points work at any participating store on the same standard rules. The retailer never has to run a separate points system. Shopper's Mate handles the ledger, the scan and the reward application in the same checkout flow.
One universal balance across participating local businesses
Customers use one universal Reward's Mate balance to earn and use eligible network rewards across participating grocers, cafés, restaurants, salons and other local businesses.
Shopper's Mate at the till
Operate
Checkout, catalogue, scan, reward, receipt
Reward's Mate network
Connect
One universal Reward's Mate balance across participating stores
Local customers
Return
Earn once, use across participating stores
Single-store shops, grocers, convenience stores and specialty retail running one iPad at the till.
Local cafés, bakeries and quick-service venues that want a simple checkout with connected rewards.
Salons, barbers and appointment-led shops that already take payment and want to reward returning customers.
Everyday shoppers who scan once at checkout and earn points that can be used across participating stores.
Retailers can fund their own bonus campaigns above the standard network earn rate. Shopper's Mate may occasionally approve capped network-funded campaigns from a separate marketing budget. Either way, bonus points land in the customer's one universal balance, with base and campaign earning kept separately traceable for funding and reporting.
Seven practical steps that describe what a Shopper's Mate day looks like, from opening the store to reviewing what actually happened.
Sign in on the iPad, confirm the till is ready, review the product catalogue and check any items flagged for attention before the first customer.
Add items by barcode scan, product search or category tap. Adjust quantities, handle custom items and keep the running total in view.
If the customer is a Reward's Mate member, scan their QR code. If not, complete the sale as an anonymous transaction. Either path is safe and fast.
For member-scanned sales, Shopper's Mate checks the shared network points balance and any eligible reward, and shows what can be applied to this transaction.
Confirm the totals with the customer and take payment through your existing EFTPOS or cash. Shopper's Mate is designed to sit beside the payment terminal, not replace it in the MVP.
The sale, the basket, any applied reward and any newly earned points are written to the ledger. A digital receipt is issued to the customer where a member is scanned.
At any point, open the retailer dashboard to see the day's sales, member-scanned share, applied rewards, basic stock visibility and initial dead-stock flags.
Reward's Mate gives customers one universal balance that works across participating Shopper's Mate stores, without downloading a new app for each shop.
Everything customers need in one rewards experience
Customers can view their points, present one rewards QR code, access digital receipts, follow local stores and discover available rewards from one connected experience.
Illustrative product visual. Advanced personalised offers remain a planned capability.
Customers create a free Reward's Mate account and receive one QR code linked to their universal network balance.
At the till the customer scans their QR code. Shopper's Mate links the transaction to their Reward's Mate balance in one step.
Eligible member-scanned sales earn network points at the standard rate into the customer's universal balance. Anonymous transactions and non-eligible items do not attract points.
Customers can view their universal points balance, redemption value and recent activity at any time in the Reward's Mate app.
Eligible points can be used at any participating store on the same standard rules, subject to any clearly displayed offer conditions.
The base Reward's Mate customer experience is planned to remain free. Customers scan, earn, view receipts and see their activity without a subscription.
Every sale is written once to the shared ledger, whether or not a customer is identified. That single record powers the receipt, the rewards balance, retailer reporting and the net eligible sales fee.
A transaction in four connected moments
Add the basket, scan the customer, record the completed sale and automatically update eligible rewards and digital receipts.
Payment continues through the retailer's existing EFTPOS or cash workflow during the MVP.
Staff add items, quantities and totals on the Shopper's Mate iPad.
A Reward's Mate member may scan their QR code to link the sale to their universal balance. The sale can also stay anonymous.
Payment continues on the retailer's existing EFTPOS or cash workflow. The sale is then marked paid and written once to the ledger.
Eligible rewards, digital receipts, inventory movement and reporting update from the same record. Every net eligible sale, identified or anonymous, contributes to the retailer's 1.25% fee base.
Rewards mechanics shown here are the planned pilot model. Final earn, use and eligibility rules are confirmed in the retailer agreement.
The pilot dashboard is deliberately narrow. It is being built to show the operating information a store owner needs to run the day, not a wall of speculative charts.
A day-by-day view of transactions, basket size, member-scanned share, applied rewards and points issued.
A basic view of who has been scanned, when and how their reward state has moved on the shared network balance.
Basic inventory visibility from what has been sold, plus initial dead-stock flagging for items that have not moved.
Deeper insights, forecasting and personalisation are on the planned roadmap and depend on real pilot data. The pilot dashboard does not claim AI recommendations today.
Shopper's Mate and Reward's Mate are designed around clear consent, secure access and responsible use of customer data during the pilot and beyond.
Customers understand how their scan, receipt and rewards activity is used before they join Reward's Mate.
Retailers see the sales and reward activity for their own store, with customer data handled carefully across the network.
Role-based access is being designed for the till so stores can control what staff, managers and owners can view or change. Granular role configuration is planned after the initial pilot workflow.
New capabilities like personalisation and AI-driven recommendations will be introduced with clear disclosure and controls, once there is enough real pilot data to support them.
The platform is being built to follow Australian privacy expectations, consent principles and secure data handling practices. Card data is intended to flow through approved external payment partners; Shopper's Mate is not designed to store raw card numbers.
Being clear about what is scoped for the MVP matters as much as what it includes. These capabilities are on the planned roadmap and depend on real pilot data and further build.
In-app card payments connected directly to checkout. The MVP relies on the retailer's existing EFTPOS or cash workflow.
Splitting a single sale across multiple payment methods or customers.
Fine-grained roles for who can refund, discount, manage campaigns or view sensitive reports.
Tiered reward levels beyond the standard shared network reward.
Automated, individualised offers based on purchase history.
Suggested products, reorder timing and offer ideas based on measured pilot transaction data.
Forecasting expected busy periods to help retailers plan stock and staffing.
Kitchen display systems, table service, floor plans and course-based ordering are out of scope for the retail MVP.
Managing multiple locations from one account, beyond the single-store pilot workflow.
Direct exports to accounting platforms.
Anything not listed as an MVP capability should be treated as planned, not currently available. Final scope for each pilot store is confirmed in the retailer agreement.
Applications are open for the initial Brisbane retailer pilot. If Shopper's Mate and Reward's Mate look like a fit, get in touch and we will walk through the workflow together.
Final pilot pricing, hardware requirements and commercial terms are confirmed in the retailer agreement.