Shopper's Mate is more than a POS. It is an operating system for your store and a local marketplace that connects independent retailers, restaurants, cafés and service businesses, including hair and nail salons, with nearby customers ready to buy.
Shopper's Mate helps retailers process sales, reward customers and understand what is happening inside their business. Reward's Mate gives customers a simple way to earn points, boost offers, view receipts and discover personalised local deals.
Built for retailers, restaurants, cafés, grocery and convenience stores, and service businesses including hair salons, nail salons and barbers.
End-to-end flow
Shopper's Mate powers the retailer side. Reward's Mate powers the customer side. Together, they create a connected checkout, loyalty, analytics and offer experience.
Shopper's Mate gives retailers the tools to process sales, manage products, reward customers, view analytics, track stock, launch offers and understand customer behaviour from one simple dashboard.
Reward's Mate is the free customer app that works like a digital rewards card. Customers can scan, earn points, boost offers, view purchase history, keep receipts and discover personalised deals from participating stores.
Customers do not pay to use Reward's Mate. Retailers pay for Shopper's Mate as a business growth platform.
Shopper's Mate does two jobs at once. On the business side, Shopper's Mate POS runs checkout, loyalty, stock and analytics. On the customer side, Reward's Mate becomes a local marketplace where nearby shoppers discover participating businesses, offers and deals. Every business using Shopper's Mate is not only operating its store, it is also connected to a growing network of local customers.
The result is one connected system that helps local businesses operate, promote and grow.
Shopper's Mate POS
Operate
Checkout, rewards, stock and analytics
Reward's Mate marketplace
Promote
Offers, deals and business discovery
Nearby customers
Connect
Nearby shoppers ready to discover local businesses
Independent shops, grocery stores, convenience stores and specialty retailers.
Dine-in, takeaway, quick-service and local hospitality businesses.
Hair salons, nail salons, barbers, beauty businesses and other appointment-led services.
Nearby shoppers using Reward's Mate to discover participating businesses, offers and deals.
Shopper's Mate gives retailers a smarter checkout workflow while automatically turning transactions into customer, stock and campaign insights.
We help set up your Shopper's Mate account, product catalogue, staff access, loyalty settings, and Reward's Mate connection. Pilot retailers can use a compatible existing device, or add optional hardware if needed.
Staff add products to the cart, apply discounts or offers where relevant and complete the sale while the customer pays using the retailer's existing EFTPOS or payment terminal.
The customer scans their Reward's Mate QR code or provides their customer details. Shopper's Mate links the transaction to the customer profile.
Customers earn points and can redeem eligible rewards. The reward rules stay simple and consistent, while the retailer controls campaign budgets and offers.
Every transaction updates the dashboard, customer purchase history, loyalty activity, product performance and stock movement.
Retailers can view customer buying patterns, average basket size, dead-stock alerts, upcoming customer wave predictions, promotional item suggestions and campaign performance reports.
Want to see Shopper's Mate in action?
Book a DemoReward's Mate gives customers a simple rewards card experience, similar to the loyalty programs they already understand, but designed for local participating retailers.
Customers join Reward's Mate for free and receive a digital rewards card with a QR code.
Customers visit a POSmate-powered retailer, restaurant, cafe or local business.
At checkout, customers scan their Reward's Mate QR code so the purchase can be linked to their rewards profile.
Customers earn points, receive a digital receipt and can view their purchase history inside the Reward's Mate app.
Customers can boost available offers, discover personalised deals and return to participating stores to redeem rewards.
Reward's Mate is free for customers. They can earn points, boost offers, view receipts and discover local deals without paying a subscription.
A normal checkout becomes a loyalty, receipt, analytics and customer insight moment.
Staff select products or scan items through POSmate.
Customer scans Reward's Mate QR code or provides phone or email if needed.
Shopper's Mate checks available offers, boosted deals, reward eligibility and points balance.
For the MVP, payment happens through the retailer's existing EFTPOS or payment terminal.
Shopper's Mate records the sale, basket items, customer ID, points activity, offer usage and receipt.
Customer points, reward progress and purchase history update inside Reward's Mate.
Inventory and product movement are updated for reporting and stock analytics.
The retailer dashboard updates with sales, customer, campaign and stock insights.
Shopper's Mate does not need to replace the retailer's payment terminal in the MVP. It works alongside existing EFTPOS while managing POS records, loyalty, receipts, stock and insights.
Shopper's Mate turns everyday sales into practical insights that help retailers understand customers, manage stock and run better promotions.
Understand who is shopping, how often they return, what they buy, what offers they engage with and how much they spend on average.
See which products are moving, which items are slow, what may need to be reordered and which products could benefit from a promotion.
Track how offers perform and understand which campaigns actually bring customers back or increase basket size.
The goal is not just to show reports. The goal is to help retailers take action.
Every retailer carries stock that quietly costs money, including items approaching their use-by date, discontinued lines taking up shelf space and slow-moving products tying up cash. These problems are often noticed only when there is little time left to recover the full value.
Expiry-based alerts require accurate expiry or batch information in the product catalogue. Slow-moving and discontinued-stock signals depend on the sales and inventory data available to the store.
01IDENTIFY
Close-to-expiry stock, end-of-line products, discontinued lines and dead stock can be difficult to identify early enough. They often become waste or require last-minute markdowns that reduce margin.
02UNDERSTAND
Shopper's Mate uses available sales, stock movement and product information to surface products that may need attention. Where expiry or discontinuation data is supplied, the system can also use that information to help identify risk before it becomes a loss.
03ACT
Create a limited-time offer for the flagged item and publish it to participating customers through Reward's Mate. This gives nearby shoppers a reason to visit while helping the business recover margin, move stock and reduce waste.
Create a reason to buy before stock becomes a write-off.
Move products while they can still provide value.
Connect stock signals directly to a promotional workflow.
Because Shopper's Mate helps identify what may be at risk and connects the insight to a practical promotional action, the system helps businesses control operations, not only record transactions.
Inside Reward's Mate, customers can discover participating retailers, restaurants, cafés and service businesses, view available offers, boost deals and receive relevant local recommendations.
Retailers, restaurants, cafés and service businesses can present offers to nearby and existing customers inside Reward's Mate. This can help bring customers back, fill quieter periods, promote selected products or services and create more targeted campaigns.
Customers can browse participating local businesses, boost available offers, track points and view past purchases. The experience should feel simple and useful, whether the customer is shopping, dining or discovering a local service offer.
Marketplace flow
Shopper's Mate and Reward's Mate are designed around clear consent, secure access and responsible use of customer data.
Customers should understand how their purchase and rewards data is used to provide receipts, points, offers and personalised recommendations.
Retailers can access insights for their own store while customer data is handled carefully and securely.
Role-based access helps retailers control what staff, managers and owners can view or change.
Insights should help retailers improve offers, stock and service without unfair or intrusive targeting.
Shopper's Mate uses first-party transaction and loyalty data to create useful business insights. The platform should follow Australian privacy expectations, consent principles and secure data handling practices.
Shopper's Mate helps retailers reward customers, understand buying behaviour, improve stock decisions and run smarter campaigns, while Reward's Mate gives customers a simple way to earn points and discover local deals.
Shopper's Mate is currently onboarding early retailers for pilot and launch partnerships.