Privacy Policy

Shopper's Mate is an MVP in development. This policy explains how we currently handle information collected through our website and pilot enquiries, and how we plan to handle product data when the Reward's Mate customer experience and Shopper's Mate retailer platform become operational with pilot retailers. It uses plain language and is written in Australian English.

Current scope. Website enquiries and pilot applications are the only activities we currently collect information for. Product data collection (checkout, loyalty scans, receipts and retailer dashboards) applies only once a retailer is onboarded into the pilot or service, under the retailer agreement in force at that time.

1. Website enquiries

When you use our contact forms, subscribe to updates or email us directly, we collect the details you choose to provide, such as your name, business name, business type, location, email address, phone number and the message content. We use this information to reply, answer questions and share relevant updates about the pilot.

2. Pilot applications

Retailers applying for the Brisbane pilot may share additional business context, such as store type, store count, expected transaction volume, preferred timing and general goals for the pilot. We use this to assess fit, prepare a store readiness review and prioritise onboarding. We do not share pilot application content with other retailers.

3. Planned Reward's Mate and product data

The following applies once the pilot or service is operational for a given retailer, not to the current pre-pilot website:

• All store transactions may be recorded in Shopper's Mate as retailer transaction data.
• A transaction is connected to an identifiable Reward's Mate customer only when the customer is appropriately identified and the required consent applies. Anonymous sales remain unlinked to a customer identity.
• Retailer pricing applies to net eligible sales excluding GST, but that commercial rule does not make anonymous sales identifiable.
• Reward's Mate customer accounts are planned to store the minimum details needed to run the account and universal balance, such as a phone number or email, a QR code and points ledger activity.
• Points and reward activity are recorded against eligible identified purchases so customers can earn and use rewards across participating stores.
• Retailers see identifiable activity connected to their own store. They do not receive a customer's complete identifiable purchase history from unrelated participating retailers.
• Cross-store analysis is aggregated or de-identified where appropriate. Aggregate analysis may be used to improve the product and refine the shared rewards network.

4. Consent and choice

Customers will be able to join Reward's Mate and choose whether to link a purchase to their universal balance at checkout. Anonymous transactions are not linked to a customer account. Marketing communications, where offered, are planned to be clearly optional and easy to opt out of.

5. No sale of identifiable purchase data

We do not sell identifiable customer purchase data to third parties. We do not present a retailer's customer list, purchase history or contact details as a product for sale to other retailers.

6. Access, correction and deletion

You can ask us what personal information we hold about you, correct it if it is inaccurate, or request deletion where we are not required to keep it for legal, tax or pilot record reasons. Contact hello@shoppersmate.com.au and we will respond within a reasonable timeframe. Once the Reward's Mate customer app is live, in-app controls are planned to make routine access and deletion easier.

7. Cookies and site analytics

Our marketing site may use essential cookies for basic functionality and, where enabled, first-party analytics to understand how visitors find and use the site. See our Cookie Policy for detail.

8. Security

Security is being designed into the product from the start. See our Security page for the current principles.

9. Changes to this policy

We will update this policy as the product matures, the pilot progresses and any legal or commercial arrangements are confirmed. Retailers onboarded into the pilot will receive a more detailed data handling addendum inside their retailer agreement.

10. Contact

Questions, requests or concerns: hello@shoppersmate.com.au. We are based in Brisbane, Australia.