Included in the fee and points base
- Eligible product and service value
- Final value after discounts
- Identified and anonymous eligible sales
- GST-exclusive value
SIMPLE RETAILER PRICING
One plan. Two clear charges.
Shopper's Mate POS, Reward's Mate loyalty, basic reporting and marketplace access are provided together. Retailers pay $350 per store, per month, plus 1.25% of net eligible sales excluding GST.
- $350 per store, per month
- 1.25% of net eligible sales excluding GST
- One package for POS, loyalty and marketplace
- Reward's Mate remains free for customers
Two clear charges
One plan for the whole local growth stack
Shopper's Mate POS, Reward's Mate loyalty, basic reporting and marketplace access are provided together.
Monthly platform plan
$350
per store, per month
- Shopper's Mate POS
- Product catalogue
- Checkout and transaction recording
- Reward's Mate QR scanning
- Universal network reward participation
- Points earning and eligible balance drawdown
- Digital receipts
- Basic inventory visibility
- Basic retailer dashboard
- Customer and promotion tools within pilot scope
- Marketplace access
- Product, offer and poll publishing within approved scope
- Email and founder-supported pilot assistance
Eligible-sales platform and rewards fee
1.25%
of net eligible sales excluding GST
This fee applies to net eligible sales excluding GST, including eligible sales where no Reward's Mate member scans.
A customer scan determines reward eligibility, not whether the retailer fee applies.
Platform and rewards fee
A scan changes the customer reward, not the retailer fee.
The 1.25% fee is based on net eligible sales excluding GST recorded through Shopper's Mate. Customer rewards are earned only on eligible identified purchases.
1
The 1.25% is a platform and rewards-network fee based on net eligible sales excluding GST. It is not a scan fee.
2
When a Reward's Mate member scans on an eligible purchase, the customer can earn standard network points and the transaction can be linked to their rewards activity.
3
When no member scans, the transaction remains anonymous, but eligible value is still included in the retailer's 1.25% fee base.
Customer reward mechanics
Eligible Reward's Mate members earn 1 point for every $1 of eligible GST-exclusive customer-paid spend (1% earn rate). Eligible whole points can cover up to 30% of an eligible in-store transaction. Shopper's Mate administers the shared rewards ledger and approved network settlement. Participating stores do not settle reward balances directly with one another.
Eligible members earn 1% on eligible identified purchases. Eligible rewards can cover up to 30% of an eligible transaction.
Fee and points eligibility
What counts as net eligible sales
The same eligible-sales base determines the retailer fee and the customer points pool.
Excluded
- Gift cards
- Tobacco products
- Tips
- Delivery fees and delivery services
- Refunded transactions
- Voided transactions
- Reversed transactions
- The portion paid using Reward's Mate points
Points and the retailer's 1.25% network fee are calculated using net eligible value excluding GST.
Worked example
How the two rules work on the same sale
The retailer fee applies to net eligible sales excluding GST. Customer rewards apply only when a Reward's Mate member is identified.
Identified member sale
- Recorded sale
- $100.00
- Customer reward (if member scanned)
- $1.00
- Retailer platform and rewards fee
- $1.25
The customer earns 1% in Reward's Mate value. The retailer pays 1.25% on net eligible sales excluding GST.
Anonymous sale
- Recorded sale
- $100.00
- Customer reward
- $0.00
- Retailer platform and rewards fee
- $1.25
The 1.25% is based on net eligible sales excluding GST, whether or not a Reward's Mate member scans. A customer scan determines reward eligibility, not whether the retailer fee applies.
Customer redemption
Rewards support the purchase without replacing it
Reward's Mate value can cover up to 30% of an eligible in-store transaction. The remaining value is paid to the retailer through the customer's normal payment method.
Worked example
- Purchase total
- $40.00
- Maximum reward redemption
- $12.00
- Remaining customer payment
- $28.00
Shopper's Mate reimburses the retailer for the approved reward redemption.
Redemption conditions
- Points are used as in-store purchase credit against the universal balance
- Points cannot be withdrawn as cash
- Only whole points can be redeemed
- Redemption remains subject to the available customer balance and the 30% cap
- A customer can use eligible points at participating network stores
Campaign funding
Two ways bonus rewards get funded
Bonus points always land in the customer's one universal balance. Base and campaign earning stay separately traceable for funding and reporting.
Retailer-funded campaigns
Retailers fund bonus value above the standard earn rate
Retailers can add bonus points or targeted promotional value above the standard network earn rate. The sponsoring retailer funds the incremental reward value. Additional campaign administration services may be introduced later.
- Eligible spend
- $130.00
- Standard points
- 130
- Retailer campaign bonus
- 100
- Total customer earning
- 230 points
Network-funded campaigns
Occasional promotions from a separate marketing budget
Shopper's Mate may occasionally run approved promotions from a separate, capped marketing budget. These campaigns are tracked independently from the standard rewards pool and do not draw freely from ordinary base reward funding.
Campaigns may have start and end dates. Points already added to the customer's universal balance do not routinely expire merely because the campaign has ended.
For customers
Reward's Mate stays free
Customers can join Reward's Mate, collect rewards and use the core app without paying a membership fee.
$0
for the core Reward's Mate experience
Free
- Earn points at participating local businesses
- Keep one universal Reward's Mate balance
- View points, redemption value and activity
- Discover participating stores
- Use eligible points in-store across the network
There is no compulsory annual customer membership fee.
Looking ahead
Additional services as the network grows
Shopper's Mate may introduce additional optional services as the retailer and customer network expands.
Planned
Featured marketplace placement
Optional paid visibility within the Shopper's Mate and Reward's Mate marketplace.
Future phase
Brand-funded offers
Participating brands may fund relevant offers across the retailer network.
Future phase
Integrated payments
Future payment-terminal partnerships may connect payment processing with the Shopper's Mate checkout workflow.
Future phase
Reward's Mate Plus
An optional premium customer tier may be introduced after the core rewards experience has been established.
Future phase
Campaign administration services
Additional campaign administration services may be introduced later. No administration fee is published today.
The standard Reward's Mate customer experience will remain free.
At a glance
Pricing summary
Retailer charges and customer reward mechanics are listed separately so the two rules stay clear.
Retailer charges
Shopper's Mate platform plan
$350 per store, per month
Monthly
Eligible-sales platform and rewards fee
1.25%
Net eligible sales excluding GST
Customer reward mechanics
Core Reward's Mate experience
Free
Standard customer earn rate
1 point per $1 of eligible GST-exclusive customer-paid spend
Point redemption value
1 whole point = 1 cent (100 points = $1)
Maximum eligible reward redemption
30% of an eligible transaction
FAQ
Questions retailers usually ask
Retailers pay $350 per store, per month, plus 1.25% of net eligible sales excluding GST. The package brings together Shopper's Mate POS, Reward's Mate loyalty, basic reporting and marketplace access.
Bring checkout and customer rewards into one system
Talk with the Shopper's Mate team about your store, setup requirements and how Reward's Mate could work for your customers.
One plan. One connected rewards network. Clear fees based on real member activity.