The core retailer workflow,
screen by screen.
A guided tour of the Shopper's Mate iPad workflow for independent retailers: dashboard, checkout, Reward's Mate scan, reward application, catalogue, receipts, basic inventory visibility and basic reporting.
MVP in development. Initial Brisbane pilot planned. Screens and sample data below are illustrative product previews and reflect what the MVP is being built to do, not a live production tour.
From opening the store to reviewing what actually happened, these are the screens the pilot is being built around.
Your operating snapshot for the day
Open the iPad and see the operating information a store owner needs to run the day, without a wall of speculative charts.
- Today's sales, transaction count and average basket
- Member-scanned share of sales and applied reward value
- Basic inventory and dead-stock items flagged for attention
Ring up a sale from the catalogue
Build the basket by barcode scan, product search or category tap. Handle custom items, adjust quantities and keep the running total in view.
- Barcode scan, SKU search and quick category tabs
- Product images, prices and on-hand indicators
- Custom items and quantity adjustments in-line
Identify the customer with one QR scan
Scan the customer's Reward's Mate QR code to link the transaction to their universal balance. Anonymous sales stay just as fast when there is no member to attach, and still count toward the store's net eligible sales fee base.
- One QR scan attaches the customer to the sale
- Customer's universal balance and eligible drawdown shown at the till
- Anonymous sales still count toward net eligible sales; the fee still applies
Apply the reward, take payment on your EFTPOS
For member-scanned sales, any eligible drawdown from the customer's universal balance is shown and can be applied in one tap. The remaining amount is tendered on your existing EFTPOS or cash workflow, while Reward's Mate settles the applied reward portion so your store still receives the full sale value.
- Eligible balance drawdown applied against the current transaction
- Remaining amount tendered on your EFTPOS or cash workflow
- External EFTPOS workflow for the MVP; direct payments planned later
One shared network reward, not a store-only wallet
Reward's Mate uses one universal points balance across participating stores rather than a wallet per shop. Retailers do not run a separate points system; Shopper's Mate handles the ledger, the scan and the reward application from the till.
- One universal Reward's Mate balance across participating stores
- Customer rewards earned on eligible identified purchases
- Retailer fee is based on net eligible sales excluding GST, set by the commercial model
Every recorded sale creates a transaction record
Each transaction is written once to the ledger. Identified customers can get a digital receipt in their Reward's Mate activity, and retailers can review recent sales without exporting spreadsheets.
- Digital receipt issued to identified customers via Reward's Mate
- Recent transactions and payment status in one list
- Refund and reissue actions from the same view
See what actually happened in the store
A basic retailer dashboard focused on operating truth: what sold, how many members were scanned, what rewards were applied and which items look at risk of becoming dead stock.
- Sales and member-scanned share over time
- Applied rewards and points issued on eligible sales
- Basic stock movement with initial dead-stock flags
What is on the roadmap,
not in the MVP today
Being clear about what is scoped for the MVP matters as much as what it includes. The capabilities below are planned and depend on real pilot data and further build.
Direct payment processing
In-app card payments and split payments. The MVP relies on the retailer's existing EFTPOS.
AI recommendations and forecasting
Predictive replenishment, customer wave forecasting and offer suggestions once sufficient pilot data is available.
Advanced campaign automation
Automated personalisation, segmentation and lifecycle campaigns beyond initial campaign tools.
Loyalty tiers and premium offers
Tiered rewards and store-configurable premium offers on top of the shared network reward model.
Restaurant operations
Kitchen display systems, table service, floor plans and course-based ordering are out of scope for the retail MVP.
Accounting and multi-store integrations
Direct accounting exports and multi-store controls beyond the single-store pilot workflow.
Anything not shown as a current MVP screen above should be treated as planned, not live. Final scope for each pilot store is confirmed in the retailer agreement.
See the MVP workflow
in your own store.
Applications are open for the initial Brisbane retailer pilot. If Shopper's Mate and Reward's Mate look like a fit for your store, get in touch and we will walk through the workflow together.