One QR scan
Customers use one Reward's Mate QR code to identify themselves at every participating store, without downloading a separate app per business.
ONE REWARDS NETWORK FOR LOCAL RETAILIn development
Earn anywhere in the network. Spend anywhere in the network.
Reward's Mate gives shoppers one QR scan and one universal rewards balance across participating stores. Points earned at one store count towards eligible rewards you can use at another, so customers stop juggling a different loyalty program for every business they visit.
Retailers get a simple, controlled way to bring customers back. Customers get one balance that actually feels worth using.
- One universal balance
- 1 point per $1 eligible spend
- Eligible rewards at participating stores
- Digital receipts
- In development
Customer app and rewards network in development. Preparing for an initial Brisbane retailer pilot.
Digital cardStore discoverySale listings
Illustrative product previews
FOR THE CUSTOMER
Customers today lose points in cards and apps they will never open again. Reward's Mate is designed to remove that friction across the local businesses they actually visit.
One universal balance
Eligible member-scanned points collect in a single universal rewards balance instead of being trapped in each store.
Local redemption
Eligible rewards can be used at any participating store, subject to the standard network rules and any clearly displayed conditions.
Clear activity
Points earned, rewards used and digital receipts are visible in one place, so customers understand what a visit was worth.
INSIDE THE APP
Reward's Mate is more than a points balance. Customers discover participating shops, browse grocery and services, activate offers, and help stores decide what to stock next.
Get started
Join once. Carry one universal balance.
Welcome and sign-in introduce the network: local shops, points, and a single membership from the first screen.
Illustrative product preview
One universal Reward's Mate balance across participating stores
HOW THE NETWORK REWARD WORKS
Reward's Mate is being designed around one universal rewards balance across participating stores. The initial pilot will validate the checkout, earning, redemption, settlement and customer-understanding workflows for this shared model.
- Identify
- Scan your Reward's Mate QR code at checkout to link the sale to your universal balance.
- Earn
- Eligible identified purchases earn 1 point per $1 of eligible GST-exclusive customer-paid spend (1% earn rate).
- Use
- Eligible whole points can cover up to 30% of an eligible transaction at any participating store (100 points = $1).
- Conditions
- No cash-out. Refunds return value to the original payment sources. Card or cash payments are returned through the retailer, while redeemed Reward's Mate points are restored to the member's balance. The base Reward's Mate customer experience is planned to remain free.
Rewards mechanics shown here are the planned pilot model and remain subject to final legal, commercial and program terms.
CUSTOMER JOURNEY
The same flow works at every participating store during the pilot, so customers only learn Reward's Mate once.
- 1
Join
The customer signs up for a free Reward's Mate account and gets one QR code linked to their universal balance.
- 2
Scan
Staff scan the Reward's Mate QR at checkout inside Shopper's Mate, in seconds.
- 3
Earn
Eligible member-scanned sales earn points into one universal Reward's Mate balance.
- 4
See
Points, eligible rewards and digital receipts appear in the customer's activity view.
- 5
Use
The customer applies an eligible reward at any participating store, within the standard network rules.
YOUR BALANCE
Every eligible visit updates the same universal balance. Customers can see what they have earned, used and have left, at any participating store.
Your Reward's Mate balance
1,260 points
$12.60 redemption value
Used today
135 points
$1.35
Balance remaining
1,125 points
$11.25
Points cannot be withdrawn as cash. Only whole points can be redeemed.
NETWORK REWARD VS RETAILER PROMOTIONS
The Reward's Mate network reward is designed to work the same way at every participating store. Retailers can still design their own promotions on top for their own store.
Consistent across every participating store.
- One universal Reward's Mate balance across participating stores
- Eligible scanned sales record points against that balance
- Eligible rewards usable at participating stores
- Rules and eligibility shown at redemption
- No cash-out; refunds return value to the original payment source
Configured by each store, on top of the network reward.
- Store-specific offers with clear conditions
- Time-bound campaigns and short-run promotions
- Sale listings from the retailer's existing catalogue
- Product polls before a store commits to stock
- Targeted return-visit campaigns to identified customers
CUSTOMER EXPERIENCE PREVIEW
The customer experience is designed to make one shared network balance, eligible rewards and store discovery obvious at a glance.
Inside the Reward's Mate app
Illustrative product preview
FOR THE RETAILER
Retailers plug into a shared network instead of running an isolated loyalty program that most customers forget about. Shopper's Mate handles the operational side at checkout.
Shared demand
Every participating store contributes to a network customers actually want to keep using.
Controlled economics
The base reward is a standard structure applied the same way at every participating store, with the rules confirmed before the pilot begins.
Loyalty inside checkout
Member scanning, points and reward application happen inside the Shopper's Mate flow. No separate loyalty terminal for staff.
Room for your own promotions
Layer store-specific offers, sale listings and product polls on top of the network reward, without another tool.
Cleaner customer signal
Identified transactions replace anonymous receipts, so return visits and campaigns can actually be measured.
Consistent program rules
Reward rules are defined once at the program level and confirmed with participating retailers before the pilot, not left to each store to interpret.
FEE AND POINTS ELIGIBILITY
A retailer's fee and a customer's points share one net eligible sales definition, excluding GST.
Included in the fee and points base
- Eligible product and service value
- Final value after discounts
- Identified and anonymous eligible sales
- GST-exclusive value
Excluded
- Gift cards
- Tobacco products
- Tips
- Delivery fees and delivery services
- Refunded transactions
- Voided transactions
- Reversed transactions
- The portion paid using Reward's Mate points
Points and the retailer's 1.25% network fee are calculated using net eligible value excluding GST.
CAMPAIGN FUNDING
Bonus points always land in the customer's one universal balance. Base and campaign earning stay separately traceable for funding and reporting.
Retailer-funded campaigns
Retailers fund bonus value above the standard earn rate
Retailers can add bonus points or targeted promotional value above the standard network earn rate. The sponsoring retailer funds the incremental reward value. Additional campaign administration services may be introduced later.
- Eligible spend
- $130.00
- Standard points
- 130
- Retailer campaign bonus
- 100
- Total customer earning
- 230 points
Network-funded campaigns
Occasional promotions from a separate marketing budget
Shopper's Mate may occasionally run approved promotions from a separate, capped marketing budget. These campaigns are tracked independently from the standard rewards pool and do not draw freely from ordinary base reward funding.
Campaigns may have start and end dates. Points already added to the customer's universal balance do not routinely expire merely because the campaign has ended.
Network settlement
Redemptions do not reduce your sale proceeds.
When a member uses Reward's Mate points in your store, the customer pays their portion and Reward's Mate settles the approved points portion. Your store receives the full transaction value without having to chase another retailer or manage a separate rewards account.
- Total sale$40.00
- Customer payment$30.00
- Reward's Mate network settlement$10.00
- Total received by retailer$40.00
Redemptions do not reduce your sale proceeds. The customer pays their portion and Reward's Mate settles the approved reward portion, so your store receives the full transaction value. The shared network is funded through the 1.25% fee on net eligible sales excluding GST across participating stores.
RESPONSIBLE CUSTOMER DATA
Reward's Mate connects consented customer identity with eligible activity. Retailers should receive what they need to operate their own customer relationship, not unrestricted access to activity from unrelated businesses.
Retailer-specific visibility
A retailer can review eligible customer activity connected to that retailer, not a customer's complete history from other participating stores.
Clear customer consent
Customers should understand what information is collected, why it is used and how communication preferences can be changed.
Role-based staff access
The platform is being designed so customer profiles, campaign creation, exports and reward adjustments can be limited by staff role and permission. Granular role controls are planned beyond the initial pilot workflow.
Aggregate engagement results
Retailers see poll, offer and campaign outcomes at an aggregate level, not individual customer voting or offer behaviour.
No sale of identifiable purchase data
Selling identifiable customer transaction data is not part of the Reward's Mate business model.
RETAILER PILOT
Join the Shopper's Mate retailer pilot to run checkout, member scanning, one shared network balance and controlled customer campaigns in a real operating environment.
- Direct onboarding support
- Product and catalogue setup assistance
- Loyalty configuration on the shared network model
- Staff workflow testing
- Customer feedback
- Campaign and redemption measurement
- Sale listing publishing
- Poll creation and results
- Direct input into the product roadmap
Pilot places are limited and participation is subject to location, business fit, hardware compatibility and implementation readiness.
Frequently asked questions
Reward's Mate is the planned free customer experience connected to Shopper's Mate. Customers use one QR membership and one universal points balance across participating stores, with digital receipts and local-store discovery.