RewardsMate is the customer loyalty experience connected directly to Shopper's Mate. Customers identify themselves at checkout, earn store-specific points, receive relevant offers and keep digital receipts, while your team manages everything from the same retailer workflow.
No separate loyalty terminal. No disconnected customer list. No extra process for staff to remember.
Built in Brisbane for independent Australian retailers. Currently preparing for a limited retailer pilot.
The retailer and customer experiences share the same transaction, loyalty and campaign data. Configure a reward in Shopper's Mate and the eligible customer experience appears in RewardsMate without duplicating setup.
Set earning rules, review customer eligibility, apply rewards, create offers and measure performance from the same system used for checkout and reporting.
Customers use one RewardsMate identity across participating businesses while maintaining separate points and rewards with each retailer.
System flow
RewardsMate is designed to fit into the existing checkout flow. Staff should not need to switch applications or manage a separate loyalty device.
Staff add products or services to the Shopper's Mate cart as normal.
The customer scans their RewardsMate QR code, or staff use an approved phone or email lookup where available.
Shopper's Mate displays that retailer's current points balance, eligible offers and available rewards.
Staff apply an eligible reward, then record the payment using the supported checkout and EFTPOS workflow.
The transaction updates inventory, store-specific points, redemption history, the digital receipt and retailer reporting.
During the initial MVP and pilot, Shopper's Mate may work alongside compatible external EFTPOS terminals. Direct payment integrations are part of the staged product roadmap.
Customers can discover participating businesses, identify themselves at checkout, review their progress and understand exactly where each reward can be used.
Customers use one RewardsMate account and QR identity across participating local businesses.
Points earned with one retailer remain attached to that retailer, avoiding confusion over who issued the reward.
Minimum spend, eligible products, expiry and issuing retailer are shown before activation or redemption.
Customers can review eligible purchases, points earned, rewards used and digital receipts in one activity history.
750 / 1,000 points
250 points until your $10 Bean & Brew reward
420 / 1,000 points
580 points until your $10 Corner Fresh reward
90 / 1,000 points
910 points until your $10 Peaky Haircuts reward
App screens, store names, balances and offers shown here are illustrative product previews.
RewardsMate should help create another profitable visit, not produce an uncontrolled discount liability. Retailers configure the rules, budget and availability of their rewards.
Retailer configuration
Preview customer experience
Bean & Brew Café
1,000 eligible points = one $10 store reward
Minimum spend: $40
Expires: 30 days after issue
Redeem at: Bean & Brew Café only
In the standard pilot example, a customer reaches 1,000 eligible points with your store and unlocks a $10 reward for a future eligible purchase at your store. You can add a minimum spend, expiry and campaign cap to keep the incentive commercially controlled.
Customer makes eligible purchases
Customer reaches 1,000 store points
$10 store reward is issued
Customer returns and redeems under the configured conditions
Customers can use the same RewardsMate identity across participating businesses, but each retailer's points, rewards, campaign funding and redemption liability remain separate during the pilot.
RewardsMate connects identified transactions with retailer-controlled offers, helping stores create campaigns around genuine customer behaviour rather than sending the same promotion to every shopper.
Send an eligible offer to customers who previously purchased but have not returned within a selected period.
Example: $5 reward on a $30 visit, valid for 14 days
Recognise high-frequency customers with a bonus-points or return-visit campaign.
Example: Double store points this weekend
Use sales and inventory signals to suggest targeted offers for eligible slow-moving products.
Example: Bonus points on selected bakery items
Campaign reporting
Illustrative campaign data
More identifiable repeat visits
Better-targeted offers
Clearer campaign performance
Stronger first-party customer relationships
RewardsMate creates value by connecting consented customer identity with eligible activity at the retailer where the transaction occurred. Retailers should receive the information needed to operate their own customer relationship, not unrestricted access to activity from unrelated businesses.
A retailer can review eligible customer activity connected to that retailer. It should not automatically receive a customer's complete history from other businesses.
Customers should understand what information is collected, why it is used and how communication preferences can be changed.
Customer profiles, campaign creation, exports and reward adjustments should be limited according to staff role and permission.
Do not position the sale of identifiable customer transaction data as part of the RewardsMate business model.
Join the Shopper's Mate retailer pilot to test checkout, RewardsMate identification, store-specific points, digital receipts and controlled customer campaigns in a real operating environment.
Pilot places are limited and participation is subject to location, business fit, hardware compatibility and implementation readiness.